- Shipping / Delivery
All orders are sent out by courier, we longer use the post office due to the possibility of the parcel not arriving timeously
Cape Town Central/Local orders are sent using The Courier Guy and should be delivered same day or next day, depending on what time of day the order leaves our office
Nationwide orders are sent using The Courier Guy and should be delivered next day or within 48 hours.
Regional/Outlying orders are sent using Fastway or Aramex and are delivered within 2 – 4 working days.
A tracking number is sent via our website order system once the parcel has left the office. Please use the tracking details supplied to trace your parcel along the delivery process.
- How do I make payment for my order ?
During the checkout process you will have the option to pay online using your credit/debit card via the Payfast facility or by EFT
If you select the EFT option, an order email will be sent to you which includes our banking details. Please ensure to use your order reference number on your EFT payment, to ensure we can pick it up easily and to email your proof of payment to firstname.lastname@example.org
Should payment not be received within 3 working days your order will be cancelled.
- Are refunds possible ?
If the book you have ordered is unsuitable or not what you expected, returns for refund/exchange will be possible, providing that you notify us within 24 hours of receiving your parcel. The return of the book to us and the shipping of a replacement will however be for your account, we cannot carry this cost at all as we are a small business and not able to absorb the extra shipping fees.
- How long will it take for my order to be processed ?
Should the title be in stock, it will be shipped to you within 24 hours of receipt of the order.
Should the title not be in stock, there will be a 3 week waiting period as the books are not kept in stock by the local distributor, they are ordered in from the United Kingdom. All books are available on backorder for this reason. If the title is no longer available on order you will be notified and refunded accordingly.